Be sure that your account is in good standing.
Ensure that your Modem/Router(s) are on and functioning correctly.
Ensure that all cabling is connected properly, correct, and in good working order.
Ensure that all 'Gateways', 'Routes', and 'DNS Nameservers' are configured properly within your network and device(s).
IF you are still having trouble connecting . . .
Contact us, explain that you are having issues connecting (to the network, or to the web) and be sure to include or have your account information at hand.
Normally it is quite easy to connect to our network. Try to regain connectivity by ensuring the setttings for your device are correct according to the following information:
Be sure that we have the correct MAC address of your device, and that your account is in good standing.
This must be provided to us and authorized before your device will connect. Also remember that accounts are prepaid for the following month.
Ensure that wireless on your device is switched on.
Some devices have a switch or other means to turn on/off the wireless radio. Be sure that it is turned on or enabled.
Are you in range of our network?
On your device you should be able to see our network when you search for available wireless networks. If not, be sure that you are within one of our current operating areas, and can ʺseeʺ our network.
Are you using the correct network SSID/Passkey combination?