Connection Help/Troubleshooting

Wired Connection

Be sure that your account is in good standing.

Ensure that your Modem/Router(s) are on and functioning correctly.

Ensure that all cabling is connected properly, correct, and in good working order.

Ensure that all 'Gateways', 'Routes', and 'DNS Nameservers' are configured properly within your network and device(s).

IF you are still having trouble connecting . . .

 Contact us, explain that you are having issues connecting (to the network, or to the web) and be sure to include or have your account information at hand.

Wireless (WiFi)

Normally it is quite easy to connect to our network. Try to regain connectivity by ensuring the setttings for your device are correct according to the following information:

Be sure that we have the correct MAC address of your device, and that your account is in good standing.

 This must be provided to us and authorized before your device will connect. Also remember that accounts are prepaid for the following month.

Ensure that wireless on your device is switched on.

 Some devices have a switch or other means to turn on/off the wireless radio. Be sure that it is turned on or enabled.

Are you in range of our network?

 On your device you should be able to see our network when you search for available wireless networks. If not, be sure that you are within one of our current operating areas, and can ʺseeʺ our network.

Are you using the correct network SSID/Passkey combination?

 
SSID: uwxwisp
 
128 bit WEP AES Encryption
 
Passkey included with your 'Welcome eMail' (EXACTLY, NO Spaces).

Could it be during a limited Network Maintenance Session?

 Occasionally we perform network maintenance and upgrades during the lowest-usage period of the system, and often they require a restart of equipment which may remove access for a few moments, typically between the hours of 2-4 AM.

IF you are still having trouble connecting . . .

 Contact us, explain that you are having issues connecting (to the network, or to the web) and be sure to include your account information or have it at hand, as well as the correct MAC address of the device having trouble.

Occasionally it may be necessary to bring a device to us to be authorized/set up. There will be no fees charged for the service, however the account owner & administrator of the device must be present for proper configuration to take place.